Casilando Privacy Policy

At Casilando, we are committed to protecting your personal data and respecting your right to privacy. This Casilando Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, register an account, or use the Casilando casino app. We operate under White Hat Gaming Limited, a company registered in Malta with registration number C73232, registered office at 85 St John Street, Valletta VLT1165, Malta. Our group company, White Hat (Holdings) Limited, incorporated in Gibraltar, may handle certain business functions on our behalf, including marketing, systems development, payment processing, and customer service.

We hold licences from the United Kingdom Gambling Commission (licence number 52894) for customers in Great Britain, and from the Malta Gaming Authority (licence number MGA/B2C/370/2017) for all other customers. By using Casilando online casino, you agree to the practices described in this policy.

Information We Collect

When you register with Casilando, we collect information necessary to open and maintain your account, verify your identity, and comply with our licensing obligations. We collect the following types of data:

• We gather registration details such as your full name, date of birth, residential address, email address, and telephone number when you create a Casilando login
• We collect payment information, including deposit and withdrawal details, when you use methods such as Visa, Mastercard, Skrill, Neteller, PayPal, or bank transfer
• We record your gaming activity, including deposits, withdrawals, bets placed, and bonus usage, such as participation in the Casilando bonus offers or the Casilando 50 free spins no deposit promotion, where applicable
• We log technical data, including your IP address, browser type, device information, and login timestamps when you access Casilando casino login pages
• We collect identity verification documents, such as proof of identity and proof of address, to comply with anti-money laundering regulations
• We may collect communication records from live chat, email, and telephone support interactions

How We Use Your Information

We use the personal data we collect to provide, maintain, and improve our services. Our purposes for processing your data include the following:

• We use your data to verify your identity and age before allowing you to deposit, withdraw, or claim any Casilando casino bonus
• We process your information to manage your account, process transactions, and facilitate any Casilando withdrawal or Casilando deposit request
• We use your contact details to send account notifications, promotional offers, and updates about the Casilando no deposit bonus or other promotions, where you have opted in to receive marketing communications
• We analyse gaming patterns to support responsible gambling tools and detect any signs of problem gambling
• We use your data to comply with legal obligations imposed by the UK Gambling Commission, the Malta Gaming Authority, and applicable anti-money laundering legislation
• We may use your information to prevent fraud, detect suspicious activity, and protect the security of our platform

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience while browsing our site or using the Casilando casino app. Cookies allow us to remember your preferences, keep you logged in, and analyse how you interact with our games and promotions. You can manage or disable cookies through your browser settings, although doing so may affect the functionality of certain features, including access to your Casilando login session.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• We share data with regulatory authorities, including the UK Gambling Commission and the Malta Gaming Authority, as required by law
• We share information with payment providers to process transactions related to your Casilando deposit or withdrawal requests
• We work with third-party service providers, including identity verification companies, fraud prevention specialists, and customer support platforms, who process data on our behalf
• We may disclose information to law enforcement agencies where legally obligated to do so
• We may share aggregated, non-identifiable data with analytics or marketing partners to improve our services

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include encryption of sensitive data, secure servers, and restricted access protocols. Customer funds are held separately from business accounts, consistent with the Gambling Commission's medium protection level, giving you added assurance when you play at Casilando casino.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with legal, regulatory, and accounting requirements. Where you close your Casilando account, we may still retain certain records for a period required by law, particularly those relating to financial transactions and anti-fraud obligations.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete information
• You have the right to request deletion of your data, subject to our legal and regulatory retention obligations
• You have the right to object to or restrict certain types of processing, including direct marketing
• You have the right to withdraw consent for marketing communications at any time
• You have the right to lodge a complaint with a relevant data protection authority

To exercise any of these rights, you may contact our support team, who are available around the clock via live chat or email at support@casilando.com.

Self-Exclusion and Responsible Gambling

We are committed to promoting responsible gambling. If you choose to self-exclude, we will retain limited data necessary to enforce that exclusion across our platform and prevent you from opening a new Casilando account or accessing our services during the exclusion period.

Age Restrictions and Eligibility

We only accept customers who are at least 18 years of age. We verify age and identity as part of our account registration process. If we discover that an underage individual has registered or attempted to register at Casilando, we will immediately close the account and void any associated activity, including bonuses such as the Casilando free spins offer.

International Users

Casilando online casino operates under strict licensing requirements and does not accept players from certain restricted jurisdictions, including the United States, France, Spain, Italy, and other listed territories. If you are a Casilando UK customer, your account is governed by the terms of our UK Gambling Commission licence, while customers in other permitted markets are governed by our Malta Gaming Authority licence.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We encourage you to review this page periodically. Continued use of our services after any changes indicates your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about how we handle your personal data, please contact our support team at support@casilando.com. We are available 24/7 to assist you with any privacy-related enquiries regarding your Casilando account, deposits, withdrawals, or bonus activity.