Casilando Terms and Conditions

Welcome to Casilando. These Terms and Conditions govern your use of our online casino and set out the legal agreement between you and us. By creating an account, using Casilando login credentials, or placing any wager on our platform, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of these terms, we ask that you do not use our services.

Who We Are

Casilando is owned and operated by White Hat Gaming Limited, a company registered in accordance with Maltese law under registration number C73232, with its registered office at 85 St John Street, Valletta VLT1165, Malta. Certain business activities, including marketing services, systems development, payment processing channels, and customer services, may be handled on our behalf by our group company, White Hat (Holdings) Limited, incorporated in Gibraltar under registration number 109784.

We hold a licence issued by the United Kingdom Gambling Commission (licence number 52894) for customers resident in Great Britain, and a licence issued by the Malta Gaming Authority (licence number MGA/B2C/370/2017, issued 01/08/2018) for all other customers. Our operations are governed by the laws of England and Wales, and any disputes fall under the exclusive jurisdiction of the courts of England and Wales. We hold customer funds separately from our business accounts at the Gambling Commission's medium protection level, and we work with eCOGRA as our independent alternative dispute resolution provider.

Eligibility to Use Casilando Casino

To register at our Casilando casino, you must be at least 18 years of age or the legal age for gambling in your jurisdiction, whichever is higher. If you reside in Great Britain, you must be resident in Great Britain to maintain an active account, and we will close any account belonging to a holder who is not residing in the United Kingdom. We also restrict access from a number of international markets, including Austria, Belgium, Bolivia, Bulgaria, Cuba, Denmark, Ecuador, France, Hungary, Israel, Italy, Latvia, Malta, Netherlands, Panama, Romania, Russia, Singapore, Slovenia, Spain, Sri Lanka, Thailand, Turkey, Uganda, the United States, and Vietnam. It is your responsibility to ensure that online gambling is legal in your location before you register.

Account Registration and Casilando Login

When you complete our registration process, we require accurate, current, and complete information. You may only maintain one account with us, and one Casilando login is permitted per player, household, IP address, email address, telephone number, or payment method. We reserve the right to suspend or close duplicate accounts and to withhold any winnings associated with them. You are responsible for keeping your Casilando casino login details confidential, and we are not liable for losses arising from unauthorised access to your account resulting from your failure to safeguard your credentials.

Deposits and Currency

Players registering with us must play in British Pounds (GBP). We do not permit the use of our site to facilitate arbitrage through currency exchange transactions, and any gains obtained through such activity will be forfeited. Any Casilando deposit must be made using a payment method registered in your own name, and we may limit deposits made on any single day. The minimum first deposit to claim our welcome offer is GBP 15. Accepted deposit methods include Visa, Mastercard, Maestro, paysafecard, Skrill, Neteller, PayPal, Neosurf, and Bank Transfer, along with additional country-specific methods available in our cashier.

Withdrawals

We process all withdrawals back to the same payment method used to make the original deposit. Where this is not possible, we pay funds by Bank Transfer. Before processing any Casilando withdrawal, we complete verification checks and confirm that all applicable bonus terms have been met. Our minimum withdrawal amount is GBP 10 from cash funds, with a general minimum of GBP 20; balances below this threshold can still be withdrawn in full by contacting our Customer Support team. We do not charge withdrawal fees.

The maximum payout in respect of any one bet or spin is GBP 250,000, excluding progressive jackpot winnings. Jackpot payouts exceeding GBP 250,000 may take up to 30 days to be processed. We may carry out enhanced due diligence on withdrawals of funds not used for wagering, and a daily limit of EUR 5,000 applies on our international site. Pending times are typically up to 48 hours, with cashout times ranging from a few hours to a few days depending on the payment method selected.

Casilando Bonus Terms

Our welcome offer for eligible new customers consists of 70 Bonus Spins on Book of Dead, credited after a first deposit of at least GBP 15. This Casilando bonus is available to players over 18 who are resident in Great Britain, verified, and opted into the promotion. You must not have any other bonuses active on your account when claiming this offer. Bonus Spins are valid for ten days and any unused spins will be removed after this period. Winnings from Bonus Spins are credited as bonus funds and capped at GBP 100, with a wagering requirement of ten times the bonus amount before conversion to cash.

While any bonus is active, the maximum bet permitted is GBP 5 or its currency equivalent; wagering above this limit may result in confiscation of winnings. Making a cash withdrawal before wagering requirements are fulfilled will forfeit the bonus and any associated winnings. For our international markets, we offer a 100% first deposit bonus up to EUR 300 plus 90 free spins on Book of Dead, subject to 35x wagering, along with a no-deposit offer of 10 free spins valid for 10 days.

We only permit one promotion per account, family, household, IP address, email address, telephone number, or payment method. Wagering contribution varies by game type: Slots contribute 100%, Table Games 10%, Video Poker 5%, and certain restricted games contribute 0%. Any Casilando promo code or Casilando bonus code offered must be used in accordance with its specific terms, and only one valid coupon may be redeemed within any 24-hour period.

Our Games and Software

We offer over 2,000 games through our Casilando slots, table games, video poker, scratchcards, and Casilando live casino sections, powered by leading providers including NetEnt, Microgaming, Play'n GO, Pragmatic Play, Evolution Gaming, and many others. Our games are available via desktop, mobile browser, and our dedicated Casilando app, giving you flexibility in how you enjoy our online casino.

Responsible Gambling and Account Closure

We are committed to promoting responsible gambling and offer tools including deposit limits, self-exclusion, and time-out periods. If you believe you may have a gambling problem, we encourage you to contact our Customer Support team for assistance. We reserve the right to suspend or close any account where we suspect fraudulent activity, breach of these terms, or where required by law.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, regulatory requirements, or business practices. We recommend that you review this page periodically. Continued use of Casilando following any changes constitutes your acceptance of the revised terms. For questions regarding these terms, our loyalty program, or any aspect of your account, please contact us at support@casilando.com or via our live chat, available 24/7.